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The Achilles heel of the federal public service gives out again with passport fiasco

Delivering services to Canadians has been an Achilles heel of the federal government for 30 years because of political disinterest and a senior management of “travelling salesmen,” who hop from job to job and barely know the business of the departments they lead, says the former senior bureaucrat who proposed the creation of Service Canada. Read More
Source: Visit the Ottawa Citizen for more!

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