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Pottie: How empathy can go a long way to helping fix long-term care

I will never forget my last visit with my grandmother, Babe.  She was a white-haired, rosy-cheeked woman who raised a family in the wake of the Second World War.  During our last visit, she was in the hospital, bleeding slowly from an aortic aneurysm. I heard that she was dying, but I was far away, working on a diphtheria outbreak on a rainy Black Sea in the Republic of Georgia. When I heard her voice come through the satellite phone, I felt a giant step closer to her. Read More
Source: Visit the Ottawa Citizen for more!

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